Process from start to finish:
If the pool table you want is not in stock we will give you a close idea of how long it would take to build. All tables ship from the manufacturing brach in Austrailia so please keep in mind it could take a month just for shipping. Please let us know if there are any tricky navigational concerns for when our installers come. We have airlifted tables in piece by piece for hard to reach areas… so nothing is impossible, we love to work with you to make things happen. Our professional nstaller and Generation Billiards will work together to schedule a time for install/setup that is convenient for you. Install usually takes a full day. Once the table is set up we really appreciate any photos you would send us to show the beauty of your billiard room and to use on our website. Please let us know if you have any questions about the process.
We are very pleased that our customers send us photos of their table in their home to show us and you how satisfied they are with our pool tables and service.
Simply give us a call and we will be happy to take time to answer any of your questions that you may have and take your order. We will coordinate everything with you and the freight company and installers and keep you notified to make the delivery and setup of your glass pool table go as smoothly as possibly so that you can be playing on your table asap.
For hi-end tables of this nature we ask our clients to pay by bank wires and cashier checks. We require 1/2 down at time of order and the balance prior to shipping the glass pool table.
Due to the one of a kind distinct hand craftsmanship put into each and every glass billiards table please have patience and expect, (G7 typically 8 weeks, G4 typically 10 weeks, G1 typically 12 weeks, and the X1 typically 4-5 months). for a bespoke pool table of this quality and grandeur to be made.
Information provided to make a credit card purchase at Generation Billiards is never resold, or given to a third party. Neither is any of your personal information like phone and address given to anybody except for the shipping freight company so they may deliver your purchase to your address, and contact you if necessary, and the same for the Professional Installer.
We have never had a pool table of ours returned in 10 years because 100% of customers have been completely satisfied over the course of 10 years and we have had 0 complaints with the Better Business Bureau since joining in 2006. Our clientele understand that our hi-end tables are all sales are final.
Generation Billiards is proud to offer an innovative new breed of pool tables. All our tables have a proven record of customer satisfaction and we are therefore confident and pleased in giving you a full 1 year material warranty and 90 days labor warranty. Warranty does not apply when damages result from misuse or neglect. We also have packages that include resurfacing or leveling if ever needed.