Privacy, Warranty, & Returns
Information provided to make a credit card purchase at Generation Billiards is never resold, or given to a third party. Neither is any of your personal information like phone and address given to anybody except for the shipping freight company so they may deliver your purchase to your address, and contact you if necessary, and the same for the Professional Installer.
We have never had a pool table of ours returned in 10 years because 100% of customers have been completely satisfied over the course of 10 years and we have had 0 complaints with the Better Business Bureau since joining in 2006. Our clientele understand that our hi-end tables are all sales are final.
– Warranty is for a period of five years on all structural components. Warranty covers only defects in workmanship – not accidental damage, or damage arising from misuse.
– The Vitrik surface, and any rubber/acrylic pads/buffers, carry a one year warranty on workmanship, and are subject to wear and tear.
– Warranty is void if the table is moved by an unauthorised person, please contact us to ensure it is moved correctly.
Generation Billiards is proud to offer a full manufacturer warranty on all pool tables. All our tables have a proven record of customer satisfaction and we are therefore confident and pleased in giving you a full 1 year parts warranty and 90 days labor warranty. Warranty applies to normal use, and does not apply when damages result from misuse or neglect. We also have extended warranty packages that include table top resurfacing and leveling if ever needed.